Anatel Consumidor APP
Anatel's official application for ing and monitoring consumer complaints against telecommunications operators. It also allows the consumer to evaluate the responses given by the operators and monitor their performance in handling demands.
Attention, it is necessary to make a new registration to access the new Anatel Consumer.
Through the app, it is also possible to requests for information, suggestions and complaints to the Agency, in addition to allowing them to be followed up.
Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.
to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when ing the complaint with Anatel.
The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually, but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.
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To a request, the application requires the insertion of F and .
- If you have never used the app, and get a on the device itself. Old registrations (made until 12/11/2019) are not valid for this new app.
- If you have forgotten your , the “I forgot my ” field allows you to receive a verification code in the email already ed with Anatel, thus allowing you to change your .
- If you are unable to access the application, please the Agency's Call Center at 1331 (it works from Monday to Friday from 8:00 am to 8:00 pm). The call is free throughout the national territory.
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Attention, it is necessary to make a new registration to access the new Anatel Consumer.
Through the app, it is also possible to requests for information, suggestions and complaints to the Agency, in addition to allowing them to be followed up.
Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.
to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when ing the complaint with Anatel.
The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually, but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.
***
To a request, the application requires the insertion of F and .
- If you have never used the app, and get a on the device itself. Old registrations (made until 12/11/2019) are not valid for this new app.
- If you have forgotten your , the “I forgot my ” field allows you to receive a verification code in the email already ed with Anatel, thus allowing you to change your .
- If you are unable to access the application, please the Agency's Call Center at 1331 (it works from Monday to Friday from 8:00 am to 8:00 pm). The call is free throughout the national territory.
